We try to answer the most common questions and provide you with all the information you need to make your experience with Malco Rent a Car as simple and pleasant as possible.
How do I pick up my vehicle at Barcelona Airport?
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At Barcelona Airport we have the free MEET & GREET or EXPRESS service, which means we deliver and pick up the vehicle at a meeting point that we will detail in the instructions you will receive when making your reservation. It is usually at the Express Departure Parking, which is usually very well indicated and easy to find. In a moment you will receive your rental car with hardly any waiting or long shuttle bus queues. You just identify yourself, and after a small procedure we deliver your car in just a few minutes.
Can I modify or cancel my reservation?
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The cancellation period without charges is 24 hours before the start of the rental.
Can I book an exact vehicle model?
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When making a reservation, what is reserved is the type of vehicle, not the model. If you have any preference regarding model, color or fuel type, let us know and we will take it into account, although we will do our best, we cannot guarantee that we will have it available at the time of rental.
How and when do I pay for the rental?
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Payment for the rental is made at the time of picking up the vehicle if it has not been done previously. You can pay with a credit or debit card. The cardholder must be present at the time of payment, although it is not necessary for the person paying to also be the driver.
Do I have to leave a deposit?
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Yes. The amount of the deposit varies depending on the coverage contracted. In the case of airports, you will have your deposit returned within the next 7 days from the return of the vehicle.
Are there any surprises when paying? What types of coverage are there?
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At Malco we are ethical, we do not give scares, nor do we have hidden charges. From the beginning, the final price of the rental is given. If you have coverage with deductible, in case of returning the vehicle with damage, you have to pay the deductible amount for the repair of our car, as long as the damage has not been caused by negligence, in which case you would have to pay the total repair cost. If the fault is from a third party, we will return the deductible as soon as we have confirmation that the other vehicle has accepted fault. If you have coverage without deductible, in case of damage, even if it was your fault, you do not have to pay for the repair of our car, unless it has been caused by negligence and you meet the conditions. Under no circumstances will the undercarriage and upper parts of the vehicle, side and rear windows, wheels or the interior of the vehicle be covered. When we talk about negligence we refer to when the driver misuses the vehicle, for example entering a very low garage with a high van, driving on a road unsuitable for vehicles, refueling the car with incorrect fuel, driving outside the law, loss of keys etc. In that case, the coverage does not cover anything and the customer has to take care of the total cost of repairing the vehicle.
What documentation is needed to rent a car at Barcelona Airport?
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For one-time vehicle rental, you will only need ID or passport, driving license and a bank card where the rental and deposit will be charged and paid. All original and valid.
What are the requirements to rent?
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Be at least 21 years old and have had a driving license for more than a year. If you are 21 to 24 years old you can drive as long as you have obtained your driving license at least one year before the rental date and pay the additional charge for being a young driver. Regarding the maximum age to drive, we have no restrictions as long as your driving license is valid and you can drive without problems. Have valid ID, NIE or passport, and driving license (expired documents are not accepted). You must present the original of both documents when picking up the vehicle, photocopies or photos are not accepted. If you do not present a driving license authorized to drive in Spain, you will need to present an international license together with the original license from your country.
Who can drive the car? / Can I include someone additional to drive?
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Only the people listed in the contract can drive the vehicle. Additional drivers can be added, provided it is authorized by MALCO (involves an additional charge).
Can I drive outside Spain?
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No, our vehicles can only be used in Spanish peninsular territory, unless MALCO expressly authorizes it.
Is the mileage unlimited?
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Except for certain rates, mileage is limited, but we are flexible regarding your needs. Tell us approximately how many kilometers you will drive and we will give you the best possible price. Usually, our rates include plenty of kilometers.
What is the fuel policy?
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Full-full. Fuel is not included in the rental price. We deliver the car with a full fuel tank and you have to return it also full. If you do not return it full, we will charge you for the missing fuel plus a refueling charge.
Can I return the vehicle in another city?
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The vehicle can be returned to any of our offices, as long as you notify us in advance. This service involves an extra charge. It is very important that you notify us beforehand so we can give you return instructions depending on the office you choose.
What happens if I have a breakdown or an accident?
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In case of breakdown, you have to call the roadside assistance phone number that appears in the contract and assistance will go to solve the problem wherever you are. In case of an accident, whether the accident is your fault or the fault of the other driver, you must fill out an accident report (DAA), it is very important to do it correctly.
What happens if I get a fine?
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If the fine is for you as a driver for speeding or any other infraction you have committed, the fine will go in your name and you will have to pay it. If the fine is for some vehicle failure such as not having passed the MOT, the fine will be addressed to the vehicle owner, that is, to Malco, and we will take care of it.
Do you have automatic vehicles?
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Yes, we have manual and automatic transmission vehicles. When booking you can choose whether you want manual or automatic.
How much does it cost to rent a car at Barcelona Airport?
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Renting a car at Barcelona Airport usually costs an average of €25-65 per day. At MALCO, unlike other car rental companies, the price already includes coverage without deductible, in addition to other services. Keep in mind that prices will also depend on the dates you choose, the number of days, the vehicle model and the advance notice with which you make your reservation. In addition, car rental prices are subject to constant variations in the market, so the price we give is merely indicative.