FAQ

Do I have to book in advance? How can I book a vehicle?

We recommend you to book in advance. If you don’t, the vehicle you are looking for may not be available. You can book your vehicle on the phone, per email, using the reservation form in our website or through the chat you will find in our website.

Can I modify or cancel my reservation?

Yes, you can. And there is no extra charge for modifying or cancelling. You can do this the same way you made the reservation: telephone, email or chat.

How far in advance should I book a vehicle?

Bookings can be made the same day you want to pick up the vehicle, but you may face availability problems. As no payments in advance are required (except for passenger vehicles, where €50.00 in advance are required) we recommend you to book as soon as you know the dates when you will need the vehicle.

Which are the requirements to book a vehicle?

Drivers must be at least 25 years old and not being beginner. Customers must show their original and in force passport / identity card and driving license (valid to drive in Spain) when picking up the vehicle.

Do you accept as valid a photocopy of my passport / driving license?

No, we don’t. We need the original and in force documents.

I am under 25 years old. Can I book a vehicle?

If you are 23 or 24 years old, you can book with us. There is a charge for young driver: €7.26 per day to a maximum of €52.80 per rent.

Is there any age limit to book a car?

If your driving license is in force and you can drive without any problems, you can book with us no matter how old you are.

My driving license has expired. Can I book a vehicle?

If your driving license has expired we cannot give you the vehicle. However, you can go to any medical examination centre to undergo a simple test. At the very moment they will give you a temporary authorisation that we accept to give you the vehicle.

Some of the points of my driving license have been removed. Can I book a vehicle?

Every time you pick up a MALCO vehicle you need to show your driving license. If you have points left, you can still book with us.

How and when can I pay the rent?

When picking up the vehicle, customers must pay the amount of the rent plus a deposit that we keep until they drop off. For the passenger vans, customers must pay a deposit of €50.00 in advance to book the vehicle. Payments can be done with credit or debit card. The owner of the card must be present when paying for the vehicle. For some types of vehicles (ask us), customers can also pay cash. It is not compulsory that the person who pays for the rent and the person who drives the vehicle are the same person.

Can you issue the invoice to a company name?

Yes, we will need the company’s name, tax ID number and address.

Do I have to pay a deposit?

Yes, you do. Depending on the insurance hired, customers must pay a €100.00 or a €350.00 deposit, which we will refund when dropping off, if everything is alright.

How long does it take to have my deposit refunded?

As soon as the car is checked, we refund the deposit to your card. We give you the receipt so you now that the money is already on the way to your bank account.

What is your fuel policy?

Full-full. You pick up the car fully tanked and you have to drop it off full as well.

What is included in full insurance with excess?

In case of accident where you are the guilty part, you have to pay up to 350€ + VAT for the reparation of our car.

What is included in full insurance without excess?

In case of accident even if you were the guilty part, you would not have to pay for the reparation of our car, unless it is a negligence.

What does “in case of negligence” mean?

Negligence is when an improper use of the vehicle takes place: driving in a very low parking hitting the roof of the vehicle with the ceiling of the building, driving through an unsuitable path with stones, etc. In such cases, the insurance does not cover the reparation and the driver must take care of the whole reparation of the vehicle.

Do you offer unlimited mileage?

No, we don’t. Mileage is limited, but we are very flexible. Tell us how many kilometers you will need and we will give you our best rate.

What if I drop off prematurely?

You will end up paying for the number of days you used the vehicle. So if you rented for 3 days but drop off on the second day, you will pay for a 2-day rent. However, prices change depending on the number of days, so you cannot expect to have the price per day of a 7-day rent if finally the rent is just for 2 days.

Who is allowed to drive the vehicle? / Can my partner drive?

Only the person(s) on the contract are allowed to drive the vehicle. In the price is included one driver. If someone else wants to drive, we can add them as long as they fulfil the requirements (driving license in force, minimum age, etc.). There is an extra charge for every additional driver: €7.26 per day to a maximum of €52.80 per rent. If someone drives the vehicle but their data are not on the contract, you may have troubles with the police and the insurance company and Malco will not answer for any troubles this may cause.

What is the minimum/maximum period of rent?

Our rents are for periods of 24 hours. You can rent a vehicle for 1 day, 2 days, 3 days, etc. We also rent vehicles for a half work day (3-4 hours). And we also rent vehicles for long term. If you need a quotation for that, please get in touch with us.

How can I extend my rental agreement?

You have to come to our office before the contract expires. Otherwise, police can ticket you for driving a vehicle you are not allowed to drive. And in case of accident, the insurance won’t cover you. At our office we will extend your contract so you can sign it, pay the extension and keep driving.

Can I pick up a vehicle in another place?

If it is not far away from our office, we bring the car to the place where you are staying for a little extra. Get in touch with us to know if it is possible and the price for the delivery.

Can I drop off a vehicle in another place?

Our offices are in Castellon, Manises and Vila-real, as well as at Valencia Airport and Castellon Airport. You can drop off only in one of these places. If you are staying at the coast of the province of Castellon, we can bring the car to your hotel/camping/apartment. In any case, there is an extra charge for dropping off in a different office.

What is your fuel policy?

Our fuel policy is full-to-full. We give you a vehicle with a full tank and you have to bring it full as well. No extra charges. You pay for what you use. If you cannot fill the vehicle up, we will charge you the difference when you drop off and a little extra for the time we spend driving to the gas station.

Can I drive abroad?

No, our vehicles are only allowed to drive in the mainland of Spain (Balearic and Canary Islands, Ceuta and Melilla are not allowed). If you need to drive abroad please get in touch with us so we can look for a solution, there are some near places in the Pyrenees where our vehicles are allowed to drive.

Do I need any special license for driving the vans?

No, you don’t. All of our vehicles can be driven by drivers who hold the normal B license.

Do you have automatic vehicles?

Yes, we have automatic and manual vehicles in our fleet. If you have any preferences, please let us know.

Do you have baby seats?

Yes, we have baby seats and boosters. We ask you to install them, as it is about your children’s security. Every chair and booster costs €7.26 per day to a maximum of €48.40 per rent.

Do you have GPS?

Yes. You can have one for €7.26 per day to a maximum of €48.40 per rent.

Do you have straps to fix the load?

Yes. If you need them, tell us as soon as you can and we will get them ready for the time you pick up the van. This is a free service.

Do you have snow chains?

Yes, we have snow chains for all of our vehicles. Let us know as soon as possible to get them ready for you. It costs €24.20 per rent.

Do you have vehicles with a tow ball on it?

Yes, we do. Please contact us.

Do you have refrigerated vans?

Yes, we do. We have refrigerated vans of different sizes so you can bring the ware up to -20º.

Do you have vehicles with a roof rack on it?

Yes, we do. Please contact us.

What happens if the car breaks down?

You have an assistance telephone number on your contract. If something occurs and you cannot keep driving (puncture, engine breakdown, etc.) you have to call this number and the assistance will go to the place where you are. If they cannot fix the problem on-site, they will drive you to a safety place and give you a similar vehicle so you can go on with your trip.

What happens if I have an accident?

Whether the accident was your fault or the other driver’s fault, you must fill out a complete accident report (you will find a copy in the hand glove compartment). You can call us or the police to help you fill it out, because it is very important to do it properly). If you are guilty and you did not take the SCDW (fully comprehensive insurance with no excess) you will have to pay the first €363.00 or €484.00 (depending of the type of vehicle) of the reparation of our vehicle. If you took the SCDW, you will not have to pay anything.

What happens if police tickets me?

If the ticket is addressed to you as a driver for exceeding the speed limit or any other traffic violation, you will have to pay for it. If the ticket is for the owner of the vehicle for any irregularity on the documents or any malfunction of the vehicle, Malco will pay for it.

Can you confirm the exact model of the vehicle?

When you make a booking, you reserve a type of vehicle, but not a specific model. If you have any preferences regarding model or colour, let us know. We will try and have your desired vehicle available. However we can never confirm this until the pick up time. In any case, if your vehicle is not available at that moment, we will give you an upgrade.

Are there any surprises when paying for the rent? Insurance, fuel, etc.

We don’t scare anybody in Malco. From the very beginning we tell you the final price of the rent. We just have this SCDW that covers everything except downside and upside of the vehicle. Please, believe us; no car rental company covers everything, no matter how loud they scream it. In Malco there are no separate insurance for wheels, windows, keys, etc.
Regarding the fuel, our policy is full-to-full. We give you a vehicle with a full tank and you have to bring it full as well. No extra charges. You pay for what you use. If you cannot fill the vehicle up, we will charge you the difference when you drop off and a little extra for the time we spend driving to the gas station.

Are there any discounts?

There are always good discounts and special offers for our loyal customers during the whole year. If you follow us in www.facebook.com/malconizate you can also take advance of our different offers and discounts.

Can you make a bill on the name of my company?

Yes. We just need the normal data: name, tax identification card, address, telephone, email, etc. It can be handed out or be sent by email, as you prefer.

Which are your opening hours?

From Monday to Friday we are open from 8.30 am to 1.30 pm and from 3.30 pm to 7.30 pm. On Saturdays we open from 9.00 am to 12.00 pm. Our office at the Castellon Airport is open a couple of hours before and after the flights that come and leave every day.

Can I drop off after hours?

Yes, we have a parking to park the vehicle and a box to leave the key. This service is free. When we open the office again we will check the vehicle and get in touch with you.